JKS Trainers have many years of experience working within the tourism sector and are also tourist board accredited trainers.

We have developed a range of practical courses (The Tourism Training Toolkit) suitable for those of you who are new to the industry or who are already in business and wish to further develop your skills.

Advertising, Marketing and P.R.

Making the media work for you
How to generate regular effective, free publicity for your tourism business.

Understanding Marketing
Taking the mystery out of marketing. Identifying what you’ve got, who wants it and where to promote it.

Business Support and Advice

How to write a business plan
A business plan doesn’t have to be long and complicated, this course shows you how to write a short clear and well thought out plan.

Customer Service

Welcome to Excellence

Welcome Host
This world famous introduction to the essentials of great customer service will help you boost business. Welcome Host will help you to create a positive impression and deal effectively with difficult situations so that your business achieves more repeat custom and word of mouth recommendation.

Welcome Host Plus
The next ideal step after Welcome Host, this will give you an insight into how to deal with especially challenging situations, how to build a winning team and how to aim for a truly world-class customer service.

Welcome All
An insight into how to meet the expectations of people with disabilities or special needs. Welcome All gives you practical advice on how to improve accessibility and communicate effectively, as well as explaining key aspects of the disability discrimination act.

Managing difficult and challenging customers

Event Planning
Successful events
How to plan, design and promote an event including health and safety regulations and risk assessments.
Finance and Funding
Sage accounting
How to write a cash flow forecast
Going Green
Green Tourism
This workshop aims to help you increase your understanding of environmental and sustainable tourism issues. With a view to being able to tap into this growing tourism market.
Food for thought

Websites

A step by step guide to creating, building and promoting your website. This course is suitable for those with or without a current site and includes a critique of your site by a web designer. Tips will also be given on how to create search text and increase traffic to your sites through search engines.

Regulatory Training

How to write an access statement
This interactive workshop will supply you with all the information you require to write an access statement for your organisation, by planning the whole customer journey and using current Industry examples. This workshop is particularly useful for accommodation providers who are required to complete an access statement as part of their Quality assessment with Visit Britain.

Disability awareness training

People are often concerned about meeting and helping disabled people. They are afraid of doing or saying the wrong thing and solve the problem by not doing anything at all. Disability awareness training provides an opportunity to explore these fears and concerns and find out more about disability and realise that providing a service for disabled people is essentially common sense, courtesy and good customer care.

Health and Safety

First Aid
Fire Safety
If you are an employer, business owner or are in control of premises, the Regulatory Reform (Fire Safety) Order 2005 that came into force on the 1st October 2006 states that you 'must ensure that your employees are provided with adequate safety training'. This course looks at the legislation issues, risk assessment and basic fire safety issues. The training will include evacuation procedures suitable for sleeping risks if appropriate, and additional fire safety measures such as automatic fire detection requirements. Who is responsible for what within their premises and the use of fire extinguishing equipment (Live Fires)

Basic Food Hygiene