JKS also operate a highly successful mystery shopping service. By engaging your front line staff in every day service situations we will tell you exactly what happens to customers who contact you, what they really feel about the service you offer and what improvements can be made.

The findings can then be used in all forms of interactive training, they can be used to script both role play and forum theatre training and provide an enlightening and realistic training needs analysis.

Mystery visits can be videoed and phone calls digitally recorded allowing training to explore the importance of, attitudes, body language, and tone of voice when dealing with colleagues and customers.